Help & FAQ's
We do not charge taxes on American and International orders which are placed with us. However, duties and other applicable fees become the responsibility of the customer. All Canadian orders will be charged their applicable taxes as determined by the rates in their province of origin.
We accept Visa or Mastercard for on-line orders. If you do not wish to transmit your card number on our website, you may fax in a copy of a completed order form to us at (416) 591-2171. You can also phone us at (416) 591-1601 or toll free at 1-800-591-1615 with your payment information. Remember that e-mail is not an encrypted form of communication, so please do not e-mail your credit card information to anyone. Please note that once you complete your order, we will contact you by email and you will receive a credit card authorization that must be signed. Once we receive this signed form, you will be charged appropriate shipping and your order will be shipped out to you.
Simply contact us with your order details, and we'll be happy to send you all of the information you need to track your order, including carrier and tracking number.
As with our bricks and mortar store, Above Ground Art Supplies offers a complete return and exchange policy. We offer a 15-day refund policy and a 30-exchange policy. Please see our refund page for complete details.
When you register with us, you submit your e-mail address and a chosen password. To retrieve your password, simply Click on 'Forget Password' on the left side of your screen and fill out the 'User Name', e-mail address fields. You can simply follow the link here, enter your information in the fields, and your password or username will be sent to you.
I have the correct password and user name, but I am having difficulty logging in to the Online Shopping area. Why would this be?
Due to the nature of our website and our intensive inventory, we need to update and restore certain aspects of the site so we can provide you with the most up-to-date and current information. At times you may find that logging into the 'Online Shopping' is difficult but please be patient and try again! We may be in the middle of an update when you try to log in; however, we promise this delay is only temporary. As soon as the update is complete, you will regain access to our site and be able to browse without any problems.
All prices are listed in Canadian dollars. Your order will be processed in Canadian dollars, and converted into US funds by your credit card company on the day of the transaction.
To find out the current exchange rate for US dollars and Canadian dollars, please click here.