Return/Exchange Policy

 

Just like our bricks and mortar store, abovegroundartsupplies.com wants to make your shopping experience a satisfying one. If you need to return or exchange any of your purchases, we want it to be a convenient and simple process. As in store, our customers have 15 days for a return and 30 days for an exchange.

 

All items being returned must be in their original condition and packaging and unused. Shipping and handling fees become the responsibility of the customer and are non-refundable. We will waive the shipping and handling fees if the incorrect products were shipped or if they were found to be defective. Please note that it will take approximately 2 weeks to process your return. Once processed, the refund amount will be credited to your credit card.

 

The returned items should be sent back with the original packing slip as well as an explanation for the reason of return. Once processed, your credit card will be credited, minus shipping / handling charges. Some products are exchange / store credit only or FINAL SALE and cannot be returned. Refunds will be made in the form of the original payment.

 

Exchange / Store Credit Only (within 30 days of purchase with receipt unused and in its original packaging): Portfolios, Presentation books / cases, Presentation Inserts, Storage Boxes, Gallery Frames, Hot Wire Foam Factory tools & accessories, Mat Cutting tools & accessories, books, easels, drafting tables, projectors and light boxes.

 

FINAL SALE

• Clearance or Discontinued or Tent Event items

• Special / Custom orders (includes bulk orders of regularly stocked items)

• Papers & Boards

• Pens & Markers

• Cut items (canvas, paper, tarlatan and vinyl)

• Spray Paint & Spray Glue

• Airbrushes & Compressors (includes compressed air cans)

• Magazines

• Aboveground Art Supplies GiftCards

Aboveground Art Supplies reserves the right to amend the above list at our discretion.

 

For more information, please call us at 1-800-591-1615 or let us know by e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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