Please contact us for a shipping quote.
We are happy to work out shipping quotes or freight totals for US and International customers.
PLEASE NOTE: Additional charges may apply for oversized items or for delivery to remote areas. In such cases you will be contacted by our Order Department with more information on costs. Oversized shipments are defined as 30"x40" and up, and/or 50 lbs. or more.
Your order will normally leave our warehouse 3-5 business days after you place your order. However, occasionally we may experience a large increase in volume of orders due to promotions or seasonal events. Although we always work to get orders out promptly, these factors may result in longer than normal shipping and handling times.
Shipping charges on orders which are overweight or oversized will be subject to a surcharge. In these instances we will contact you to confirm the cost of shipping before shipping your order. Some examples of oversized and overweight products include furniture & equipment such as some easels, drawing tables, most clays, printing presses, large boards, large pre-stretched canvas and rolls of canvas, paper cutters.
We accept American Express, Visa or Mastercard. If you are interested in paying by cheque or money order, please telephone our Mail Order Department at 1.800.591.1615 to place your order.
Occasionally we run into out-of-stock situations because of supply fluctuations. If we happen to be out-of-stock on a particular item, we will contact you to discuss a substitute product. If no substitute is available, then we will ship your order and cancel any backorders.
When your parcel arrives, please take a quick look to see if the package is damaged in any way. If there is substantial damage to the package or your goods, please write 'Damaged' on the shipping slip above your signature in order to refuse the package and establish a claim. Please contact our Mail Order Department to let us know of any damages within 7 days of receiving your order.
Customers wanting to place an order, to be shipped anywhere in the U.S. or Internationally, will be contacted by a staff member with a quote for the shipping charges. You will be responsible for any customs charges or taxes. We are not responsible for any delays this may cause.
If you'd like to arrange for pickup of your order at one of our three convenient Toronto locations, please call us at 1-800-591-1615 and we'd be happy to help make those arrangements.