Coronavirus (COVID-19) Response

 

PLEASE NOTE: Starting Friday, June 11, 2021, in compliance with the Ontario reopening plan, all 3 retail locations are open for in-store shopping. We will remain open for curbside pickup and delivery as well. Our team will be working hard to get you the supplies you need!

Order online for delivery anywhere within Canada. We even offer free shipping over $50 for orders in Ontario, Quebec and Manitoba!

  • FREE Curbside Pick-Up at all locations Place your order online and select Curbside Pick-Up at checkout (default location is McCaul, please specify in the Comments in your cart or email us if you’d like to pickup at our Junction or Beach location). We will email or call you once your order is ready for pick-up at the store of your choice with instructions! Call on arrival and pop your trunk or meet us at the door.
We continue to follow guidelines set by city, provincial, and federal public health officials to keep our customers and staff safe. As recommendations change, we will update this information to reflect best practices.

Details on Curbside Pick-Up

We are now offering Curbside Pick-Up at all Above Ground locations. Place your order online, and select Pick-Up instead of delivery at checkout. If you would prefer to pick up your order at a location other than our 74 McCaul St. store, please note your preferred store in the Comments section of your shopping cart while checking out. You can also email us at info@abovegroundartsupplies.com with your order number and preferred pick-up store should you forget to include this information in the Comments of your cart. When your order is ready for pick-up, we will contact you with an email or phone call to schedule your date/time. Estimated pick-up time: 2-3 business days depending on your order. Pick-ups are scheduled at each location Monday to Saturday 10AM – 5PM. When you arrive to pick up your order, please call your chosen location. Our staff will be happy to have your order ready and waiting at the door, or you can pop your trunk outside of our store (if directly outside) and wait in your car!

Important Pick-Up Information:
Estimated order turnaround and pick-up time is subject to availability and booking, and not guaranteed. We are unable to accommodate same-day requests, and all pickups must be prebooked with staff. If you’d like more information, please feel free to contact us at info@abovegroundartsupplies.com, or call us at 416-591-1601.

Details on Delivery During COVID-19

Due to the COVID-19 crisis, our small, dedicated team is working hard to fill orders quickly to get you the supplies you need to keep creating. As we’re experiencing a higher than normal influx of orders and working with extreme staffing constraints, you may experience slight delays. The current estimated processing time for newly placed delivery orders is 3-5 business days based on our most up to date projections.  Please note that due to the pandemic we are unable to guarantee estimated delivery or shipping times.  We’re also working with our global network of your favourite art supply companies to make sure stock can be replenished quickly. We appreciate your patience and understanding as our staff work to ensure you can keep your art going in these difficult times.