Shipping

Shipping Rates

Our shipping rates are based on the dollar value of your order before taxes, and the rate will vary depending on where your package is travelling to within Canada. The majority of our orders are shipped via Purolator or CanPar. If you prefer an alternate carrier for your package, please telephone us toll-free within Canada at 1.800.591.1615 to place your order. Please note that our staff will need to calculate your actual shipping costs which will be applied to your order.

YOU CAN ALSO EMAIL US AT:

info@abovegroundartsupplies.com

SHIPPING RATES FOR PROVINCES:

Ontario

Quebec

Manitoba

SHIPPING RATES FOR PROVINCES:

British Columbia, Alberta, Saskatechewan, Prince Edward Island, Newfoundland, Labrador, Nova Scotia New Brunswick

Order amount (CAD)

Shipping rate (CAD)

$1.00 – $74.99

$10.00

$75.00 – $149.99

$12.00

$150+

FREE SHIPPING

For shipping quotes to the Yukon/Northwest Territories/Nunavut, please contact us.

Order amount (CAD)

Shipping rate (CAD)

$1.00 – $74.99

$12.00

$75.00 – $199.99

$15.00

$200+

$18.00

SHIPPING RATES FOR PROVINCES:

Ontario

Quebec

Manitoba

Order amount (CAD)

Shipping rate (CAD)

$1.00 – $74.99

$10.00

$75.00 – $149.99

$12.00

$150+

FREE SHIPPING

For shipping quotes to the Yukon/Northwest Territories/Nunavut, please contact us.

SHIPPING RATES FOR PROVINCES:

British Columbia, Alberta, Saskatechewan, Prince Edward Island, Newfoundland, Labrador, Nova Scotia New Brunswick

Order amount (CAD)

Shipping rate (CAD)

$1.00 – $74.99

$12.00

$75.00 – $199.99

$15.00

$200+

$18.00

Additional Charges

Shipping charges on orders which are overweight or oversized will be subject to a surcharge. Additional charges may also apply for delivery to remote areas. In these instances we will contact you to confirm the cost of shipping before shipping your order. In such cases you will be contacted by our Order Department with more information on costs.

Oversized shipments are defined as 30″x40″ and up, and/or 50 lbs. or more. Some examples of oversized and overweight products include furniture & equipment such as some easels, drawing tables, most clays, printing presses, large boards, large pre-stretched canvas and rolls of canvas, paper cutters.

Order Status

Your order will normally leave our warehouse 4-6 business days after you place your order. However, occasionally we may experience a large increase in volume of orders due to promotions or seasonal events. Although we always work to get orders out promptly, these factors may result in longer than normal shipping and handling times.

Please note that the date you can expect to receive your purchase is determined by the method of shipment and where your parcel is being shipped to.

Payment Methods

We accept American Express, Visa or Mastercard. If you are interested in paying by cheque or money order, please telephone our Mail Order Department at 1.800.591.1615 to place your order.

Out-of-Stock Items

Occasionally we run into out-of-stock situations because of supply fluctuations. If we happen to be out-of-stock on a particular item, we will contact you to discuss a substitute product. If no substitute is available, then we will ship your order and cancel any backorders.

Delivery

When your parcel arrives, please take a quick look to see if the package is damaged in any way. If there is substantial damage to the package or your goods, please write ‘Damaged’ on the shipping slip above your signature in order to refuse the package and establish a claim. Please contact our Mail Order Department to let us know of any damages within 7 days of receiving your order.

U.S. / International Orders

Customers wanting to place an order, to be shipped anywhere in the U.S. or Internationally, will be contacted by a staff member with a quote for the shipping charges. You will be responsible for any customs charges or taxes. We are not responsible for any delays this may cause. We are happy to work out shipping quotes or freight totals for US and International customers.

Order Pick-Up

If you’d like to arrange for pickup of your order at one of our three convenient Toronto locations, please call us at 1.800.591.1615 and we’d be happy to help make those arrangements. Please note, stock quantities shown on-line are for our McCaul location only, and do not necessarily reflect availability in-store at all locations. To be sure we’ve got what you’re looking for at the location of your choice, please call that location to confirm.


Returns and Exchanges

Just like our bricks and mortar store, abovegroundartsupplies.com wants to make your shopping experience a satisfying one. If you need to return or exchange any of your purchases, we want it to be a convenient and simple process. As in store, our customers have 15 days for a return and 30 days for an exchange.

Returns

All items being returned must be in their original condition and packaging and unused. Shipping and handling fees become the responsibility of the customer and are non-refundable. We will waive the shipping and handling fees if the incorrect products were shipped or if they were found to be defective. Please note that it will take approximately 2 weeks to process your return. Once processed, the refund amount will be credited to your credit card.

The returned items should be sent back with the original packing slip as well as an explanation for the reason of return. Once processed, your credit card will be credited, minus shipping / handling charges. Some products are exchange / store credit only or FINAL SALE and cannot be returned. Refunds will be made in the form of the original payment.

Exchange / Store Credit

Exchange / Store Credit Only (within 30 days of purchase with receipt unused and in its original packaging): Portfolios, Presentation books / cases, Presentation Inserts, Storage Boxes, Gallery Frames, Hot Wire Foam Factory tools & accessories, Mat Cutting tools & accessories, books, easels, drafting tables, projectors and light boxes.

Final Sale

Above Ground Art Supplies reserves the right to amend the following list at our discretion.

  • Clearance or Discontinued or Tent Event items
  • Special / Custom orders (includes bulk orders of regularly stocked items)
  • Papers & Boards
  • Pens & Markers
  • Cut items (canvas, paper, tarlatan and vinyl)
  • Spray Paint & Spray Glue
  • Airbrushes & Compressors (includes compressed air cans)
  • Magazines
  • Above Ground Art Supplies Gift Cards
CALL US TOLL-FREE AT: 1.800.591.1615